At IG-Health we are committed to being transparent about how we collect and use data to meet our data protection obligations. This policy sets out how we use and protect any personal information we hold and process about you.

Data protection principles All personal data obtained and held by us must be processed according to a set of core principles which we will follow at all times.

Confidentiality

No matter what the confidentiality of your personal data is important to us.

Our internal policies and controls are designed by default to ensure that your personal data is not accidentally destroyed, misused, disclosed or lost and is not accessed except by our employees in the performance of their job role duties all of which have signed confidentiality agreements in place.

Where we engage third parties to process personal data on our behalf, they do so underwritten instructions, a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of data.

How long do we keep your data? We only keep your data for as long as is necessary and in accordance with UK legislation and industry guidelines.

Your rights and how to exercise them As a data subject, you have a number of rights can:

  • Obtain confirmation as to whether your personal data is being processed and where that is the case, gain access to the personal data;
  • Require us to rectify incorrect or incomplete data;
  • Require us to erase or stop processing your data, for example where the data is no longer necessary for the purposes of processing;
  • Object to the processing of your data where we are are relying on legitimate interests as the legal ground for processing.
  • Move, copy or transfer your personal data from one IT environment to another, securely and without affecting its usability.

If you would like to exercise any of these rights, please contact our Data Protection Officer (DPO) at: dpo@ig-health.co.uk

Website users

What personal data do we collect? When you use our website we may collect the following personal data:

  • Your name, company, email address and telephone number;
  • The internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access and information on how you use our website;
  • Details of contact we have had with you including records of telephone conversations and emails;
  • Information you give us when responding to online surveys for research purposes.

We also collect technical data via Google Analytics, however these reports do not contain any personal data.

How do we collect your data? We may collect this information in a variety of ways. For example, we might collect data when:

  • You complete our ‘contact us’ form;
  • You fill in your details to book an event or webinar;
  • You subscribe to email notifications and/or newsletters;
  • You complete an online survey.

Why do we process your personal data? We may process your personal data for any of the following reasons:

  • To enable us to contact you in response to a query or request for information;
  • To register you for email notifications and/or newsletters that you have subscribed to;
  • To book you onto an event and/or webinar;
  • To collect your opinions as part of any research we may carry out.

What is the lawful basis for processing? We may process your data on the grounds of contractual or legitimate interests – if we need to respond to your enquiry or enter into a ‘contract’ of services with you, or book onto an event we are hosting. If you have subscribed to our email notifications or newsletter we are relying on your consent to process your personal data. You can withdraw this consent at any time.

Who do we share your data with? Your data may be shared internally within IG-Health whose employees may view your data as part of their job role.

We do not share your personal information with anyone outside of IG-Health or its partner organisations to use for their own purposes, except:

  • When we have your permission;
  • To comply with a legal obligation or to perform a public task;
  • If we are under a duty to disclose or share personal data in order to enforce or apply our terms of use (of our website or any part of it) or terms and conditions of supply of any relevant products or services and other agreements;

Third party websites Our website includes hyperlinks to, and details of, third party websites. We have no control over, and are not responsible for, the privacy policies and practices of third parties.

We cannot ensure the security of your data when it is being transmitted to our website or other digital sites from other pages. All transmission of personal information and other data is done at your own risk.